- Making your Booking
To book a holiday with Chalet Eterlou please call us or email to confirm your booking. We will send you details for payment in an email along with a Booking Form to be completed and returned. The group leader must be at least 18 years of age and in making the booking both confirms he/she is authorised to make the booking for all of the group members and is made on the basis of these Booking Conditions. The completed Booking Form must then be sent to us together with the payment referred to in Clause 2 below. We will only accept one payment transaction per group for deposits and one payment transaction per group for final payment. On receipt of a completed Booking Form, and subject to availability & deposits the holiday will be confirmed by an Invoice and Booking Confirmation. Please check both documents carefully as soon as you receive them. Contact us immediately if any of the information which appears on the Booking Confirmation is incorrect, as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not told of any inaccuracies within ten days of our sending it out.
All communication and correspondence will be made between us and the group party leader only. It is then the group party leaders responsibility to pass on any relevant information to other members of the group, and to ensure that all members of the group are adequately insured.
A deposit of 20% or full payment if booking is within ten weeks of departure must be paid at the time of booking by bank transfer. We must receive the balance of the accommodation cost not less than eight weeks prior to departure. This is shown on the confirmation Invoice. If we do not receive all payment due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in Clause 6 below will be made payable. We take payment by bank transfer or cash in Euros. Payments by credit card, debit card and PayPal are not accepted at this time.
- Your Contract
A binding contract between us, Huntony Ltd, trading as Chalet Eterlou, comes into existence once your deposit or full payment has been received and we dispatch our Invoice and Booking Confirmation to you or your travel agent. English law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract, or your holiday will be dealt with by the Courts of England and Wales only. Changes to these booking conditions can only be agreed by one of our directors in writing.
- The Cost of your Holiday
Once you have paid your deposit, the price of your holiday is guaranteed against change, except for increases imposed by the UK or foreign government or additional security charges imposed after publication. However, we reserve the right to alter published prices prior to booking. We reserve the right to correct errors in both advertised and confirmed prices.
Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
Price Discounts: For Children aged 5-12 years please remove £100 off the adult price. For Children under 5 years old we reserve the right to give you a price dependent on your group dynamic. A free place is defined as the basic accommodation price of an adult only. To qualify for any special offers you may receive by email, see on social media or on an advert we require payment in full in one transaction to qualify.
End of Week Payments: Upon request, Chalet Eterlou will make purchases on your behalf both before and during your holiday. Your end of week bill will be shown in Euros and we only accept payment in Euros cash. The prices shown are per person per week (unless otherwise indicated) and are based on two people sharing a standard room. Refunds can not be made for those who have booked a week before a special offer has been advertised. A single supplement of 50% may be charged for any empty bed within a room, the reason for this supplement is our contract with the owners is based on a price per room while our holidays are sold per person. To avoid a single supplement we do offer our smaller bunk room if available.
- Changes by You
Please inform us of errors or changes as soon as possible, errors will be corrected, changes made if possible. An amendment fee of £30 per booking may be payable together with any costs or charges incurred or imposed by any of our suppliers. If any member of your group is prevented from travelling, that person may be able to transfer their place to someone else (introduced by you) providing we are notified not less than two weeks prior to departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us/or incurred by any of our suppliers as a result together with an amendment fee of £30 must be paid before the transfer can be effected.
- Cancellation by You
Should you or any member of your group need to cancel your chosen holiday once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only be effective when we have received it in writing at our office. The date on which written notification is received by Chalet Eterlou will determine the level of cancellation charges applicable. If a cancellation is made more than 10 weeks before the intended departure date, only the deposit is forfeited. Otherwise, the scale of charges given below applies:
|Days Prior to Date of Arrival
(Percentage of total cost)
|More than 70 days
||20% (i.e. loss of deposit)
|69 to 45 days
|44 – 15 days
|14 days or less
The cancellation charges are expressed as a percentage of the total accommodation cost.
The date of arrival is the date of your arrival at Chalet Eterlou, Tignes Les Brevieres. In the case of a multiple week stay the date of arrival is the start date specified on the chalet rental agreement.
The amount refunded will be calculated on each week booked individually. In the case of a multiple week stay the refund will only be calculated on the value of the week(s) cancelled, not on the total value of the booking. Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of your insurance policy.
We consider adequate travel insurance to be essential. It is advisable that all guests take out holiday insurance including an additional Carre Neige insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs including cover for lift passes and equipment in the case where they may be lost or stolen.
- Changes and Cancellation by Us
We must reserve the right to change or even cancel your holiday. Our chalet accommodation is planned long in advance and sometimes the ability of our suppliers to deliver changes. This is defined as a change made before departure date, move to lower official classification of accommodation. All other changes are treated as minor. As soon as possible, for a significant change or cancellation we will offer these options if sufficient time;
a) accepting the changed arrangements
b) changing to a different holiday with a refund or paying extra price difference
c) cancelling with full refund for all monies paid to us
The above options are not available for minor changes. In all cases our liability for significant changes and cancellation is limited to the above. We cannot pay expenses, costs or losses incurred by you as a result of a change or cancellation. Very rarely, we may be forced by ‘force majeure’ (see Clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
- Force Majeure
We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity and industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
- Our Liability to You
(1) Subject to these Booking Conditions, we accept responsibility should any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance of the whole or any part of our contract was due to: – (a) the act(s) and/or omission(s of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foresee nor avoided even with due care.
(2) We limit the maximum amount we have to pay you for any and all claims or parts of claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(3) It is a condition of acceptance of liability set out in Clause 10 (1) of these Booking Conditions that you notify us of any claim you and/or any member(s) of your party has in accordance with Clause 11 ‘Complaints and Problems’. Any person(s) to whom any payment is made (and their parent or guardian if that person is under 18 years of age) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide our insurers and ourselves with all the assistance we may reasonably require.
(4) This Clause 10 is intended to set out our obligations to you as a tour operator in the light of the Package Travel, Package Holidays and Package Tour Regulations 1992. Please note we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from us under these Regulations.
(5) In all cases, our liabilities of air, sea, rail and road carriers and hotelkeepers are limited as if we were carriers/hotel keepers within the applicable international conventions. For all claims which result from international carriage, compensation can only be paid in those situations where the carrier would be obliged to pay compensation under the relevant international convention were a claim made against the carrier in that particular situation.
- Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your Booking Reference and full details of your complaint. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Proper payment for any such damage or loss must be made at the time direct to Chalet Eterlou or Manager or other supplier. If you fail to do so you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have considerations for other people. If in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or the damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Smoking in the Chalet is not allowed.
- Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of relevant parts of these terms and conditions are available upon request from us or the supplier concerned.
- Special Requests and Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such booking will be treated as ‘standard’ bookings subject to the above provisions on special requests.
If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable that we can properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel their reservation.
- Passports Visas and Health Requirements
A full British passport presently takes four weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet, T4 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued E111 card (details in leaflet T4 referred to above) prior to departure. British citizens require a full 10-year passport.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
- Website Accuracy
Please note the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
Guests will normally receive the normal airline complimentary catering and accommodation depending on the length of delay. We cannot provide any assistance or accept any liability in the event of delay.
- Safety Standards
Please note the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services, which are not those of the UK. As a general rule these requirements will not be the same as the UK and may be lower.
- Travel and transfers
Chalet Eterlou does not provide flights or transfers. We may give you our advice and source the best deals for you, but we will never take any money from you for these services. We do not accept any responsibility for any advice given or for the service you receive whilst travelling. It is your responsibility to make your group’s travel arrangements to Tignes Les Brevieres and deal directly with those companies and agree to their terms and conditions.
We have a hot tub and a sauna, guests who use them do so at their own risk and Chalet Eterlou can accept no responsibility for accidents/ injuries whilst using these facilities. Children must be supervised whilst using chalet facilities including, but not limited to, the hot tub and sauna. Chalet Eterlou does not provide lifeguards and no members of the chalet team are trained nor qualified to act as such.
We provide you with Wi-Fi, however we cannot guarantee continuous and uninterrupted Internet connection as this is outside of our control, and therefore we cannot offer refunds or compensation if it is not available for any reason. Please note the Wi-Fi is not sufficient for streaming or downloading documents and files.
Please note that check in time for all chalets is 2pm and check out is 10am. This allows for the chalet to be fully prepared for your and the next guests arrival. Earlier access will only be allowed if the chalet is not occupied the previous week. We will request confirmation of your time of arrival at the time your final payment is settled. If you are arriving earlier than 2pm we can store your luggage while you squeeze in an extra day of skiing or go for a wander around the local area. We will try to make shower and changing facilities available for your use throughout the day on changeover day but if we have a fully chalet this may not be possible.
The staff that are provided at Chalet Eterlou all have very specific tasks and duties, which have been carefully selected and designed to ensure that the Chalet is fully operational and to ensure that you obtain as much enjoyment as possible from your stay. Because the staff have such carefully selected duties they will not be able to assist with all tasks that you may ask of them. For instance, chalet staff should not be asked to wash or pack guests personal clothes or otherwise handle any personal property. In the event that such a request is made of chalet staff and the staff agree to perform such tasks, acting reasonably at all times, Chalet Eterlou accepts no liability for any loss or damage that may be caused to such items.
It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation by and member of staff, Chalet Eterlou will not be liable for any injuries howsoever caused.
Our chef will endeavour to cater for special dietary requirements where possible, although this will depend on the local availability of ingredients. If you or members of your group have a special dietary requirement then these must be notified at the time of booking. We ask that in order to assist the chef you bring along any supplements that may be required. In extreme circumstances we may be unable to offer a 100% satisfactory service. Please also check with your chalet host or chef as soon as you arrive so that they can discuss your requirements with you.